Menu
  • More than 30 years of experience
  • wide range throughout Europe
  • guided and self-guided
  • good quality bikes
Home   Travel information   Booking conditions

Booking conditions

Agreement, payment, cancellation etc.

Travel agreement

A travel agreement is reached with the traveller’s acceptance of our offer. Acceptance can take place either directly through us or via the intermediary service of a booking office.
As soon as you make a reservation, your accommodations will be arranged. When these arrangements have been settled, you will receive word from us and thereupon, the invoice will be sent.

A confirmation of your booking together with the invoice will be sent within 48 hours via e-mail. Travel documents will be sent via e-mail 3 weeks prior to departure. When booking more than 90 days before departure, payment in terms is possible. Deposit is 15% of the total amount. Second payment needs to be done at least 90 days prior to departure.

How to pay

The costs of the trip need to be paid in Euros (€). The 15% deposit must be paid after confirmation and the balance 90 days before the start of the trip. If you book later than 90 days before the start of the trip, the entire invoice amount must be paid at once.

By credit card:

payments using Visa or MasterCard are possible (a processing fee of  2.5% per transaction).

By bank transfer:

ING Bank Amsterdam
Foreign Operations
PO Box 1800
1000 BV  Amsterdam
Account number 66 98 87 307
SWIFT/BIC CODE INGBNL2A
IBAN code NL35INGB0669887307
in the name of Cycletours in Amsterdam. Please mention your client and booking number.

Travel conditions

Cycletours Holidays conducts its tours according to the Travel Conditions of the General Dutch Association of Touroperators (ANVR). This association publishes the ANVR-travel conditions that includes the rights and duties of both the touroperator and the participant.

Alteration fee

If, after booking a trip, you wish to make changes, bear in mind that you can be billed a surcharge to cover the costs of changes, This amounts to € 28,-. According to the ANVR terms and conditions, changes can generally be made up to 28 days prior to the departure date.

Cancellation fees for the Bike & Barge tours

Cancellation fees for the Bike & Barge tours in the Netherlands/to Bruges and Cologne/Mosel & ;Saar/Bruges to Paris:
Cancellation from:
– day of booking until 42 days before day of departure: full deposit
– 41 to 29 days before day of departure: 35% of full invoice amount
– 28 to 22 days before day of departure: 40%
– 21 to 15 days before day of departure: 50%
– 14 to 6 days before day of departure: 75%
– 5 days to 1 day before day of departure: 90%
– on day of departure and no show: 100%

Cancellation fees for the Bike & Barge tours on the barge Gandalf ( Rhine & IJssel tour); barge Bordeaux (Bordeaux tour) and barge Zwaantje (Champagne tour):
Cancellation from:
– more than 84 days before the date of departure 10%
– 84 to 42 days before the date of departure 30%
– 42 to 28 days before the date of departure  60%
– 28 days to 1 day before the date of departure  90%
– on the date of departure or later 100%

Cancellation fees for the Bike & Barge tours Danube Impressions and Danube Waltz:
Cancellation from:
– day of booking until 84 days before day of departure: full deposit
– 83 to 42 days before day of departure: 30% of full invoice amount
– 41 to 28 days before day of departure: 60%
– 27 to 4 days before day of departure: 80%
– 3 days before to day of departure and  no show: 90%

Cancellation fees for the Bike & Barge tours Camargue & Provence v.v. and Mantova to Venice v.v. :
Cancellation from:
– day of booking until 90 days before day of departure: full deposit
– 89 to 60 days before day of departure: 40% of full invoice amount
– 59 to 30 days before day of departure: 60%
– 29 to 7 days before day of departure: 85%
– 6 days to 1 day before day of departure: 95%
– on day of departure and no show: 100%

Cancellation fees for the Bike & Barge tours in Croatia, Greece and Spain:
Cancellation from:
day of booking until 60 days before day of departure: full deposit
– 59 to 31 days before day of departure: 30% of full invoice amount
– 30 to 21 days before day of departure: 50%
– 20 to 11 days before day of departure: 70%
– 10 days to 1 day before day of departure: 90%
– on day of departure and n0-show: 100%

Cancellation fees for the Bike & Hotel tours:

Cancellation from:
– day of booking until 42 days before day of departure: full deposit
– 41 – 29 days before day of departure: 35% of full invoice amount
– 28 – 22 days before day of departure: 40%
– 21-15 days before day of departure: 50%
– 14-6 days before day of departure: 75%
– 5-1 day before day of departure: 90%
– on day of departure and no show: 100%

Cancellation of the tour by Cycletours

Cycletours Holidays reserves the right to cancel tours with fewer than 12 participants up to 21 days prior to the date of departure.

Condition of the tours

The conditions of all tours act on the Dutch jurisdiction. Any liability of the tour operator (the transporter) is limited to the amounts that the concerned insurance company(s) of the tour operator/the transporter is (are) willing to pay, taking into account the maximum coverages. The parties agree that the Dutch law applies to this agreement. Any conflicts arising out of this contract will be brought solely before a competent judge in Amsterdam, the Netherlands.

If you have special meal requirements (vegetarian meals, or if you are on a Lactose- or Gluten Free diet), we ask you to mention this when booking. In case of Gluten Free diet there is an additional charge of € 50, – per week.

Complaints

We do our very best to ensure that you have a good holiday. However, should there be any unexpected problems during the holiday, please discuss this with your tour guide or local agent (in case of self-guided tours) . If necessary, please contact us. By reporting your problems right away, you shall enable us to take action as soon as possible, in order find a solution to the problem. Unfortunately, we cannot deal with complaints submitted after a trip.

The daily program is subject to change without notice.

Please note that these prices are based on the current fuel price. Should the fuel price increase more than 5% (after September 2016), then we need to ask a supplement. Even for reservations already been made.